Reference

rata168 Privacy Policy: What We Collect and Why

Your account details, wallet activity, and session data are handled under this Privacy Policy — a document that applies to every interaction you have with rata168, where local…

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rata168 rata168 Privacy Policy: What We Collect and Why
CONTACT OUR TEAM

How to Reach Us About Your Privacy

If you want to review, correct, or remove data we hold about your account, our support team handles those requests directly. You can reach us through live chat from the account dashboard, by email at the address listed in your welcome message, or through the in-app help path — available around the clock so players in Denpasar or anywhere else in Indonesia are not left waiting. Bring your registered phone number and we will locate your record within one business day.

Team online

Live Chat

Open the chat icon from your account dashboard any time. Our agents handle data review requests alongside payment and login queries, so one conversation covers everything.

Email Support

Send your data request to the support email in your welcome message. Include your registered phone number and the specific data you want reviewed or removed.

In-App Help

The help path inside your account menu routes data queries directly to the privacy team, separate from general support, so your request reaches the right person faster.

DATA HANDLING STANDARDS

How We Keep Your Information Secure

Security and transparency sit at the centre of how we manage account data. Every measure below is operational — not a promise, but a practice we keep consistent across all accounts on…

Encryption in Transit

All data moving between your device and our servers — including QRIS payment confirmations and login tokens — travels over TLS. No plain-text transmission of account credentials at any point.

Cookie Controls

We use session cookies to keep your lobby state and preference cookies to remember your wallet choice. You can clear or block non-essential cookies from your browser settings without losing your account access.

Account Verification

Phone verification is required before account access is granted. This step ties your identity to a single registered number and prevents unauthorised data access from unverified devices.

Data Retention

Transaction records are held for the period required under applicable Indonesian financial regulations. Account profile data is removed within 30 days of a verified deletion request, where local law permits.

Third-Party Sharing

We do not sell or rent your personal data. Payment processor data — covering DANA, OVO, GoPay, QRIS and bank transfer rails — is shared only to complete the transaction you initiated.

Data Request Process

Submit a request via live chat or email with your registered phone number. We confirm receipt within 24 hours and complete the review or deletion within the timeframe required by applicable rules.

Common Questions About the rata168 Privacy Policy

These are the questions we hear most often about how we handle your data. Each answer reflects current practice on rata168 and applies to all account types in Indonesia.

We collect your verified phone number, device identifier, and the payment references from wallets like DANA or OVO. We do not collect government ID unless a transaction dispute requires it under applicable Indonesian rules.

Payment data is used only to process your deposit or withdrawal, verify transaction status, and respond to any dispute you raise. It is not used for marketing profiling or shared with unrelated third parties.

Yes. Send a request via live chat or the support email in your welcome message with your registered phone number. We will compile and share your account data record within the timeframe local law requires.

Payment records — including bank transfer references for BCA, BRI, Mandiri, and BNI — are retained for the period required by applicable Indonesian financial regulations, typically several years from the transaction date.

We use session cookies for lobby state and preference cookies for wallet settings. You can block non-essential cookies in your browser without losing account access; session cookies are required for login to function.

Reach the privacy team through live chat from your account dashboard or by email. Include your registered phone number. Deletion is completed within the period required by local law after identity is confirmed.

The policy applies to all accounts in Indonesia. Specific retention periods and data rights depend on local law; where local law permits, you may exercise the full set of access, correction, and deletion rights described here.

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